Returns & Refunds
If it's not right, we'll fix it. No restocking fees, no runaround.
30-day return window
You have 30 days from delivery to request a return. Items must be unused, in original packaging, and in resellable condition.
How to start a return
- Email us with your order number and a short note about the issue.
- If the item arrived damaged or faulty, attach a photo — this usually gets you an instant replacement or refund with no return shipping needed.
- We'll send return instructions within one business day.
Refunds
Once your return is received and inspected, we issue the refund to your original payment method within 3–5 business days. Your bank may take another few days to post it.
Damaged, faulty, or wrong item
Entirely on us. Send a photo within 14 days of delivery and choose a free replacement or a full refund, including shipping.
Return shipping costs
- Our error (damaged, faulty, wrong item): we cover everything.
- Changed your mind: you cover return postage; the item price is refunded in full.
What we can't accept
For hygiene reasons we can't take back opened personal-care, grooming, or skincare items unless they're faulty. Gift cards and clearance items marked final sale are also non-returnable.
Cancellations
Email us within 12 hours of ordering and we'll cancel for a full refund if the parcel hasn't shipped.
Still stuck?
Contact us and a real person will sort it out. We'd rather keep a customer than win an argument.